Cancellation & Modification Policy

Orders can be edited or cancelled up to the moment production begins. This page covers what you can change, the time limit and what your request should contain.

Changing an order

Things you can change

• The size, the color or the garment style
• The design, provided the new one is the same price
• The delivery address

When a change can still be made

• Time limit: your request has to reach us inside 6 hours of checkout, and before printing has started.
• Past that point: a printed item stays as it is, and a shipped parcel cannot be redirected.
• Price difference: if the change moves the total up or down, you get an email with the new figure, and the order waits for your approval.

Cancelling

A cancellation made inside the 6-hour window, while the order is still unprinted, is refunded in full, to your original card or account, within 5–10 business days. Once printing is under way, the order cannot be cancelled. Should a printed order arrive damaged, defective or incorrect, you still have the protections in our Return & Refunds Policy.

The reason for the time limit

Soon after payment, the order passes to our print partner, who makes each item for one person. Once printed, a piece has no shelf to return to and no other buyer waiting, which is why the window ends when printing begins.

Sending your request

Write to [email protected] using the subject “Change request” or “Cancel request”. Include these three details:

• Order number
• Full name used on the order
• The exact change wanted, or the single word “cancel”

Every request gets a written confirmation. No answer within one business day? Check your spam folder, then resend the request.

Business details

Last updated: October 31, 2026