Contact On Cue Apparel

Support at On Cue Apparel runs by email. Send a message and someone on the team answers in writing, which keeps the reply on file for you.

Ways to reach the desk

Email

[email protected]

Support hours

Monday to Friday, 10 AM to 6 PM Eastern Time. Closed weekends and U.S. federal holidays.

Reply time

within one business day

Phone

There is no phone line. Email is how we handle every request.

Business details

On Cue Apparel has no physical store and no spot for collecting or dropping off parcels. Do not post an item back to us unless an email from us asks for it: every replacement or return opens with an email exchange, and our reply lists the steps for your case. If you ordered from a business that used this web address before 2026, that order is not ours and we have no way to look it up.

Topics we handle

• Picking a style or a size ahead of your order
• Whether a parcel is likely to reach you by a certain date
• Changes or cancellations, open for 6 hours after checkout
• Late parcels and tracking that has gone quiet
• A piece that shows up damaged, defective, misprinted or wrong
• Charges, declined payments and refunds
• Copyright complaints, which go through our DMCA Reports procedure

If your message concerns an order, start it with the order number. For an item that is damaged or incorrect, include a photo in the first email so we can move straight to a fix. Many answers are already on our shipping, refund, tracking and Q&A pages.

Use the form

Messages sent here land in the inbox behind our support address. We reply within one business day to the email address you type below.

Last updated: October 31, 2026