Questions & Answers

Short answers on ordering, payment, delivery, sizing, order problems and garment care. If your question is missing, email the support desk.

The store

My order from oncueapparel.com was placed before 2026. Can you help?

Unfortunately we cannot. New owners started this store on oncueapparel.com in 2026, and we have no link to the business that held the address earlier. Its orders, accounts, gift cards and store credit are not available to us, and we are unable to handle returns or refunds on its behalf. If you bought from that earlier store, your card issuer or payment provider is the right contact.

Can I call you or visit a shop?

Neither. Support happens by email alone, and we have no premises open to the public. You receive every answer from us in writing.

Is anything pre-made?

No. Our print partner makes every piece once you have checked out. The About page goes through each step.

Orders and payment

Which payment options are there?

Everything runs through PayPal. Pay from a PayPal account, or use a debit or credit card in PayPal’s guest checkout, which works without an account. You will see PayPal Pay Later only when PayPal makes it available to you. Every price and charge is in USD. Details are on the Payment Methods page.

Is sales tax charged?

Only when your order is subject to it. In that case checkout lists the tax on its own line before payment. For deliveries outside the U.S., the recipient may additionally have to pay import duties or taxes on arrival.

Shipping and arrival

When can I expect my parcel?

Take the production time and add the carrier’s transit time. Our Shipping Policy gives both, for U.S. and for international addresses, side by side, and each product page also displays a dated delivery estimate.

How much will shipping be?

Our Shipping Policy publishes the per-item rates, and checkout works out the exact amount before you pay.

Is there tracking?

Yes. The tracking number reaches you by email when the parcel leaves production, and our Track Order page shows its progress.

Fit and sizing

Which size should I order?

Styles are cut slightly differently, so read the chart for the one you are buying. Figures are taken flat and given in both inches and centimeters. Lay out a comparable piece that already fits you and compare the numbers; between two sizes and wanting more room, go for the larger. Open the size charts

Claims and refunds

A piece came damaged or wrong. What are my options?

Within 30 days of delivery, send [email protected] a photo along with your order number. After approval you choose: replacement or full refund. The money returns via the same card or PayPal account and takes 5–10 business days. Full details: Return & Refunds Policy.

The size I chose does not fit. Can I return it?

Unfortunately not. Made-to-order pieces are not returnable for fit or because you changed your mind. If you are unsure, ask us about sizing before buying.

Can I still edit an order I have paid for?

Yes, during the 6 hours that follow checkout, as long as the print run has not started. Cancellation & Modification Policy

Care

What is the best way to wash a printed garment?

Flip it inside out and wash it cold alongside similar colors, with no bleach. Line dry it or tumble on a low setting, and never iron directly over the print. Caps and beanies can be wiped down with a damp cloth. Mugs and tumblers each have care instructions on their product page.

Bulk orders and custom work

Do you take custom designs or large orders?

Send [email protected] your idea, how many pieces you need and your deadline. We will answer with what is feasible and the time it would need. Nothing is charged until you give approval.

Still have a question?

Write to [email protected]. The desk is staffed Monday to Friday, 10 AM to 6 PM Eastern Time, and answers go out within one business day.

Last updated: October 31, 2026